Shipments will be via United States Postal Service within the United States and its outlying territories ONLY. Shipping is calculated through USPS and based upon your location. We do not ship internationally due to agricultural regulations.
Plant orders are shipped within 3-5 days depending on availability of the plant. We ship our plants Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).
Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
We only ship plants that are disease free and of good quality but we understand that what you receive may not be perfect. That being said, we cannot control what happens to your order during transit. We cannot accept returns on plant orders because the plants cannot survive 2 way shipping; however, we offer refunds or replacements if the plants arrived damaged.
Please email us: firstname.lastname@example.org if you have any an issue with your plant order. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
For artwork and downloads, all sales are final. However, if you do not receive your order, please contact us immediately so that we may replace or refund your order.
You Had Me At Aloe Co. uses the Wix secure payment system through our website. We accept Visa, Mastercard, Discover, AMEX, and Paypal.